Returns & Refunds

DRAFT FOR REVIEW. Items highlighted in gold need your decision. Please have your attorney review before launch.

Last updated: October 2026

These terms apply to purchases from The Golden Leaf, a DBA of Redd LLC, 3093 Village Point Road, Chesterton, Indiana 46304.

Cigars

Because cigars are a tobacco product that must be stored properly, we can’t accept returns or exchanges of cigars once they’ve shipped. If your order arrives damaged, incorrect or incomplete, contact us within 7 days of delivery and we’ll send a replacement or issue a refund.

Cigar Maker for a Day tickets

• Need to change your date? Contact us at least 72 hours before your session and we’ll move you to another Saturday with open seats, at no charge.
• Cancellations made at least 72 hours before your session receive a full refund.
• Cancellations within 72 hours of your session, or missed sessions, are not refundable, but may be moved once to another date.
• If we need to cancel a session, we’ll offer you a new date or a full refund.
• Guests must be 21 or older with valid ID. Guests who can’t show ID can’t take part, and the ticket is not refundable.

Gift codes

Cigar Maker for a Day gift codes are paid in full and can be redeemed for any open session with no expiration date. Gift codes are not refundable once issued and can’t be exchanged for cash.

How refunds are issued

Approved refunds go back to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Questions

Call us at (219) 250-5656 or email orders@goldenleafcigars.com.